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Warranty & Returns

Backed by a 3-Year Warranty

We stand behind our products. If something goes wrong, we make it right.

3-Year Hardware Warranty

All CattleTrak ear tags and gateways are covered by a 3-year warranty against manufacturing defects and hardware failures under normal use.

This includes:

  • GPS module failures
  • LoRaWAN, cellular, or satellite connectivity issues
  • Battery defects
  • Physical defects in materials or workmanship
  • Gateway hardware failures

What's Not Covered:

  • Physical damage from improper installation or animal removal
  • Water damage from submersion beyond IP67 rating
  • Damage from extreme weather events (lightning strikes, floods)
  • Normal battery wear after 3+ years
  • Lost or stolen devices
  • Damage from unauthorized modifications

How to File a Warranty Claim:

  1. Contact us at hello@cattletrak.com or (800) 732-2888
  2. Provide your order number and describe the issue
  3. We'll troubleshoot with you first (often fixable remotely)
  4. If hardware replacement is needed, we'll ship you a new unit
  5. Return the defective unit using our prepaid shipping label

Typical warranty claims are resolved within 5-7 business days.

30-Day Money-Back Guarantee

Try CattleTrak Risk-Free

Not sure if CattleTrak is right for your ranch? We give you 30 days to test it in real conditions.

If you're not completely satisfied within 30 days of delivery, return everything for a full refund. No questions asked.

How It Works:

  • Contact us within 30 days of receiving your order
  • We'll provide a prepaid return shipping label
  • Pack up the tags and gateway in original packaging (if possible)
  • Ship it back to us
  • Refund issued within 5 business days of receiving the return

Important: Software subscription fees are non-refundable after the 30-day period, but you won't be charged for Year 2 if you return within 30 days.

Returns Process

Need to Return Something?

Contact us first: hello@cattletrak.com or (800) 732-2888

We'll provide:

  • Return authorization number (RMA)
  • Prepaid shipping label
  • Return instructions

Return Address:

CattleTrak Returns
765 East 340 South, Suite 204
American Fork, UT 84003

Return Shipping:

We cover return shipping for warranty claims and 30-day returns. You're responsible for shipping costs if returning for other reasons (buyer's remorse after 30 days, wrong item ordered, etc.).

Warranty Registration

Activate Your Warranty

Your warranty automatically begins on the date of delivery. No registration required.

Keep your order confirmation email - that's your proof of purchase.

Questions? Need Help?

Our support team is here Monday - Friday, 9am - 5pm Mountain Time.

Email: hello@cattletrak.com
Phone: (800) 732-2888